FAQ
How can I place an order?
To place an order, simply add any product to your cart and follow the checkout process. You can pay by credit card on our platform.
Do you ship nationwide?
Yes, we ship to the Iberian Peninsula and the Balearic Islands. Shipping costs are calculated in the cart when you enter your address. When you purchase more than one bottle, shipping is free to Spain.
Do you ship internationally?
We ship to Europe.
In Europe you can place your order from France, Germany, Monaco, Italy, Portugal, Holland, Belgium, Luxembourg, Austria and San Marino
If you want to make a purchase from another country, contact us at info@biniarbolla.es
What is the estimated delivery time?
The estimated delivery time in Spain is 72 hours, starting the next business day after receiving the order through the website.
For Europe it is 7 business days.
Is shipping free in Spain for certain quantities of bottles or cart values?
Shipping is free for orders of more than two bottles within the Peninsula and the Balearic Islands, and you can combine them as you wish.
What should I do if my order arrives damaged?
If your order arrives damaged, we'll refund or replace the product. Please take photos of the packaging and any specific damage and contact us immediately at envios@biniarbolla.com so we can resolve the issue.
Why can't I order more than 12 items?
Due to national tax restrictions, we are unable to ship more than 10 liters of alcohol per shipment.
For this reason, all orders are limited to a maximum of 12 items.
We appreciate your understanding and compliance with these legal requirements.
¿Cómo solicito una factura?
If you need an invoice, please send an email to info@biniarbolla.es.
